These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information. These terms and conditions were last updated on: 04/10/2024.

 

• 1. Who we are 

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1. JB Champagne is a trading name of JB Champagne Portfolio Ltd. a company incorporated in England and Wales with company number: 11218374).

2. Our registered address is at 59 Rupert Street, Soho, London W1D 7PN.

3. Our registered VAT number is 297355261. 

4. This website (www.jbchampagne.com) is owned and operated by us.

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• 2. Application of these Terms and Conditions

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1. These terms and conditions of sale (together with our Privacy Notice and Cookies Policy apply to all orders you place and any purchases you make on this website (regardless of how you accessed it) or via e-mail where you are purchasing as a consumer (i.e. for private consumption and not for resale or as part of a business activity).  

2. Please read these terms and conditions carefully and make sure that you understand them before placing your order.  They do not affect your legal rights. 

3. You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them.

4. We may change these terms and conditions at any time.  Any changes will take effect on the date they are posted onto the site (see date above).  

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• 3. Age restriction

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1. It is an offence in the UK to sell alcohol to any person under the age of 18 online. Therefore we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.  

2. Please note that we operate an age verification policy which applies at all delivery and collection points and you may be asked to provide ID both on collection and at delivery.

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• 4. Our products

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1. The images of the products on our website are illustrative only. Although we have made every effort to display the colours accurately, we cannot guarantee a device’s display of the colours accurately reflects the true colour of the products. Your products may vary slightly from those images. 

2. Due to the nature of our products, we cannot guarantee that the vintage and ABV shown on the product page will be the same as the product you receive. If you are unhappy with the product you receive then you may exchange the product or return the product to us for a refund under the returns and cancellations section below.

3. All product measurements are approximate only and the packaging of the products may vary from that shown in images on our website. 

4. You should always read the labels, warnings and instructions provided on or with the products before using them and not rely solely on the information on our website. This notice does not affect your legal rights.

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• 5. How to order 

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1. You can order our products online via this website and making payment in accordance with these terms and conditions. 

2. You can access your shopping basket, review it and make changes to it at any time up until the point at which you place your order. Please take the time to check your order before submitting it. If you submit an order in error, you will have the opportunity to cancel it (see below).

3. If you place your order on a Saturday, Sunday or bank holiday, the order will be processed and confirmed, usually, on the following business day in the UK. 

4. Your order will only be accepted by us once we process your payment, at which time we will email you confirming your order. It is at this point that the contract between you and us for the sale and purchase of the products ordered by you will be formed and become binding. The contract that is formed shall be in English and will include these terms and conditions.

5. We reserve the right not to accept any order.

6. All products are offered subject to availability. We cannot guarantee the availability of specific vintages and ABVs.

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• 6. Products

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1. If a product is unavailable after an order is placed then we will contact you to either arrange a replacement, or agree a refund or alternative arrangement.

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• 7. Delivery

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1. Your order will be delivered to the delivery address notified by you at the time of placing your order. We are not liable whatsoever for any products delivered to an address which has not been correctly provided by you. You may receive communications from our courier during the delivery process.

2. Please note delivery to a neighbour or nominated safe place location may not be available for age restricted items. Upon home delivery or collection from a drop off point, the recipient must provide proof they are the stated person on the delivery documentation. Attempted delivery can occur up to 2 times, after which the products will be returned to us where we then ask you to contact us. The following photo identification is accepted: a passport and/or a UK or European Union photocard driving licence.

3. If, after a failed delivery, you do not re-arrange delivery or collect the products from the location notified to you, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order, and we are entitled to deduct from the refund a reasonable sum to cover our costs incurred as a result.

4. We are responsible for the products until the point they are delivered to you. You are responsible for the products on delivery.

5. We offer standard delivery and nominated day delivery services, any charges for which will be displayed during the order process. For nominated day delivery, if our courier is unable to deliver to the address you have provided to us in your order they will either leave your delivery in a safe place or leave instructions for you to re-book delivery. 

6. We do not deliver to the Channel Islands or destinations outside the UK. We are unable to ship to PO Box addresses.

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• 8. Prices

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1. All prices are as shown on our website and are inclusive of UK VAT. Our prices exclude delivery charges and you will be informed at check out about the delivery options and charges for your order (see above under Delivery).  

2. Promotional offers and prices are as stated, with no further discounts available unless we indicate otherwise.

3. Although we try to ensure that all pricing, case and unit size information on this website is accurate, occasionally an error may occur and products may be mis-priced. If we discover a pricing, case or unit error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or cancel your order and notify you. We are not obliged to supply products at the incorrect price, case or unit size.

4. We reserve the right to adjust prices, offers, products and their specifications products at our discretion at any time before (but not after) we accept your order. We reserve the right to change prices at any time.

5. We accept payment by PayPal, Applepay, Googlepay, American Express, Mastercard and Visa.  Payment is deducted when we despatch your order to you.  

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• 9. Returns and cancellations 

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1. We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.

2. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience and at our cost.

3. In addition, you may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, the products should be returned to us as new and in a saleable condition by post or courier.  

4. You can cancel your order during this period by e-mailing us at info@jbchampagne.com.

5. Your cancellation is effective from the date you notify us and you must return the cancelled products to us within 14 days of informing us that you wish to cancel.

6. If you cancel your order in accordance with these term and conditions we will refund to you the full price of the products that you paid including delivery charges except:

   1. we are only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore if you chose a more expensive form of delivery when ordering (e.g. nominated day delivery) we will not pay the difference between this method of delivery and our least expensive method of delivery; and

   2. we may reduce your refund (excluding delivery costs) to reflect any deduction in the value of the products if this has been caused by your use or handling of the products which would not be permitted in a shop. You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for the risk of damage during transport. 

7. All refunds to you will be made by the payment method you used when paying for the order being refunded.  If a gift voucher was used for purchase, a refund will take the form of a credit note.

8. We will process the refund as soon as possible.All refunds will be made no later than 14 days after we have received the products from you, or if earlier, 14 days following the day you provide us with evidence the products have been sent.

9. If you are returning your products by post, we recommend that products are sent by registered post with your local post office or by courier so that you can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.  

10. As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these terms and conditions will affect these legal rights.

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• 10. Complaints

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1. In the event of complaint please email info@jbchampagne.com giving as much detail as you can. All complaints will be acknowledged within 48 working hours and we will do our best to resolve your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential.

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• 11. General

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1. These terms and conditions and all transactions relating to this website and/or phone and e-mail orders shall be governed by and construed in accordance with the laws of England & Wales and any disputes will be subject to the non-exclusive jurisdiction of the English courts unless you live in Scotland in which case the relevant law will apply, and you can choose to take action against us in your local courts. 

2. We do not accept amendments to these terms and conditions/any variations to these terms and conditions must be signed by an authorised signatory of our company.

3. You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent. We can transfer all or any part of these terms and conditions to another organisation but your rights under these terms and conditions will not be affected.

4. If these terms and conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued.

5. If, at any time, we do not require you to comply with any part of these terms and conditions, this will not prevent us from doing so in the future.

6. If any part of these terms and conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the terms and conditions will not be affected.

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• 12. How we use your personal information

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1. We will only use your personal information in accordance with our Privacy Policy. 

2. Any changes to email contact preferences usually take between 2-7 days to take effect, but in some instances may take as long as 28 days to take effect. 

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PRIVACY POLICY

 

We  are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

 

Data Protection Act 1998 (‘the Act’)

 

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

 

Use and collection of personal information

 

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.

 

We may use information that you provide:

 

• To register you with our website and to administer it.

• For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

 

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.  

 

We may disclose your personal information to third parties:

 

• In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.

• If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

 

Cookies

 

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

 

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

 

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

 

The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

 

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail or post.  You can e-mail us on info@jbchampagne.com.

 

Security

 

We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

 

Your rights

 

You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.   

 

General

 

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to: info@jbchampagne.com